Communication through different mediums is often an untraceable way of ensuring compliance. Team members of a financial institution use different modes of communication with clients, partners, and other entities involved. These include phone calls, text, audio and video messages, group chats, video calls, etc.
Over the last few years, the number of phone calls has been falling. Does that mean people are communicating less? On the contrary, they are using different communication mediums to stay social. This is why intelligent communication surveillance becomes crucial. Let us see how intelligent communication surveillance can help strengthen market integrity.
What’s involved in Intelligent Communication Surveillance?
Intelligent communication surveillance involves gathering information from different communication mediums individuals use, including text messages, online interactions, and telephone conversations. By seeking information about different signal transmissions, it determines a variety of considerations about them. The information derived gives individuals and organizations the needed support to make decisions and strengthen market integrity.
Intelligent surveillance activities aim at determining details about different communication mediums, such as:
- Identifying the communicating parties
- Determining their physical location
- Monitoring the duration and time of the interaction
- Decrypting the encryption, if used
- Understanding the technical details and frequencies of the transmission
Improved Market Conditions with the Power of Predictions
The myriad of communication channels has made surveillance more complex and technologically challenging. As a result, surveillance tools have evolved, and now surveillance managers have more powerful capabilities, including predictive alerts. Predictive processing has been a game-changer in the field of market oversight. The latest contextual dimensions and screening factors have dramatically improved their accuracy, helping surveillance experts minimize false positives. Consequently, team members remain free to focus on other productive projects to protect their firm and strengthen market integrity.
Intelligence communication surveillance significantly enhances the capability to detect risks and work accordingly. A well-honed surveillance program adds accuracy to the predictive scenarios and analyzes risk scores. Consequently, its successful implementation improves the usefulness of data analysis tools and helps make informed decisions.
Reduction in False Positives
One problem that surveillance has always struggled with is false positives. These are meaningless alerts that create confusion and waste time unnecessarily. Some financial institutions even fire employees for having unmonitored communication mediums on their devices. Intelligence surveillance solutions can identify bad actors and pinpoint actual compliance breaches before brand damage or press coverage. These solutions are often most reactive to events that have already taken place.
The Best Solution to Strengthen Market Integrity
Operating in decentralized environments results in team members sending more signals and messages than before. Intelligence surveillance is no longer limited to monitoring only certain types of messages or data. These surveillance tools are all-inclusive and follow a preventative instead of a reactive approach. AI and ML technologies analyze a firm’s communications through multiple sources in dozens of languages by processing huge data quantities. It instantly alerts when an employee moves from monitored platforms to unmonitored ones.
Evidently, market players have become more vigilant amidst the complex financial market conditions and the participants’ slack communicating behavior. Through intelligence communication surveillance, they consistently send out the message that the organization will not tolerate any kind of misconduct or non-compliance. Thankfully, organizations can recruit, manage, and discipline workers with advanced AI capabilities to strengthen market integrity.
