IT Help Desk Support

Many organizations in spite of having a self-service password reset web portal continue to witness Password reset tickets as a major chunk of the help desk incidents and SRs . All this in spite of email reminders and AD prompts on user screens. There has to be a better way of leveraging the SSPR to create stronger ROIs and quicker paybacks than with organic user adoption of SSPR. Anakage with its proactive remediation platform, has successfully been able to achieve the adoption of the SSPR by the users. Let’s see how Anakage platform achieve this. Anakage proactive module is an agent installed on the user’s…

 Issue: It is not unusual to get an error message that says “Microsoft Excel has Stopped Working”. Rather than switching to panic mode, just understand that this error is widespread and definitely not fatal. As a first step, try to figure out what’s causing the “Microsoft Excel has stopped working” problem. You can save time by selecting the best solution to your problem once you’ve determined the cause of the error. Here is a list of some possible reasons. Environment: Microsoft Excel 1. Microsoft Office Excel Application is Outdated If you haven’t installed MS Office updates, Excel might stop working,…

INTRODUCTION Anakage is an end-user support automation platform that empowers the Shared Services Center or NOC Model automation using the concept of Multi-tenancy. It is a smarter way of handling IT Service Desk Automation. Let us see How. HOW? Multi-tenancy is a software architecture where a single instance of software application running on a server serves multiple tenants. We can take the example of the apartment. At the main gate, they have a centralized administration for security, electricity, water, and other facilities. These facilities would be owned by the apartment owner and shared by the tenants. Apart from the software application, each customer…

What if you have been adopting the service desk automation and you find that it is still not giving you a much ROI ? What if the users are not using the self-help options to resolve issues and the tickets are getting piled up on Engineer’s account? Gartner research shows that service executives believe 40% or more of today’s live volume could be resolved in self-service channels, yet only 9% of customer service journeys are solved entirely in self-service channels. Anakage can not only help Enterprises with Self-service solutions but can also help Admins/Engineers to fire the solutions remotely, if otherwise. Anakage Self-service application can…

PLANNING SERVICE DESK AUTOMATION While considering Service Desk Automation one of the key things to consider is how to reduce the cycle of Incident to Problem Management and Change Management thereafter without compromising quality. PROBLEM MANAGEMENT Let’s narrow down key tasks of Problem Management in the End-User Support space which are Root Cause Analysis , Solution and Deploying the solution including Change Management. PROBLEM WITH PROBLEM MANAGEMENT While up to 50% of the IT service desk issues are repeat in nature many of which have an underlying root cause, most organizations fail to address these repeat incidents inspite of knowing what they are and…

Introduction End point Non-Compliance detection & auto-remediation app  is a Windows OS client server application where compliance criteria across multiple Agents installed at end points can be monitored and any deviation rectified automatically. All detected non-compliance and remediation status across multiple Products is reported in one single view providing Enterprise wide view. Compliance Parameters details The dashboard displays Product wise a set of monitored parameters and settings as detected at end points. The product categories on which compliance parameters are configurable and can be categorized as following: Protection: Antivirus, Firewall, Hard drive encryptionOperating system: WindowsSoftware: Java, Chrome, Browser, MS Office, FlashNetwork: Secure web…

Setup time zone in Windows to enable overall performance and settings, in this blog you will learn how to setup Time zone in windows. Although Windows 10 does a decent job of identifying and establishing time zone settings according to your region during installation, there could be a variety of reasons why your device isn’t showing the right local time. It could be because your settings weren’t recognized correctly, you’re traveling to a new place with a different time zone, or you bought a gadget preconfigured with different settings from another country. Whatever the reason for your computer’s inability to…

Issue: Fix the calculator application in windows, In this blog you will learn How to fix the calculator application in windows to help you in numbers We can help if your calculator is acting up, won’t open, freezes, or has other problems. You’ll find answers and solutions to fix the calculator in minutes in this blog. Environment: Windows Calculator Cause: The calculator won’t open or launch: When individuals try to run the calculator program, it does not open. The program is completely unresponsive, with no indication that a process is about to begin.Calculator opens and closes immediately: There is a problem in…

WMI (Windows Management Instrumentation) is the technique for querying and changing basic information about any windows server, including SQL Server or Exchange Server. It provides a logical representation and structure of systems and services hosted on the server. Some of the examples of tasks you can do with WMI – Working with the registryWorking with processesWorking with servicesPerforming hardware inventoryWorking with files and foldersWorking with event logs WMI is complicated However with time and features WMI has become slightly difficult to use. Powershell tries to solve few of the problems. Powershell 2.0 supports registry, processes, services, event logs etc. Powershell 3.0 with windows…