Oracle guide

Organizations using Oracle products can receive support services from Oracle in a number of ways. The type of support service that an organization receives is based on the level of support that they have purchased from Oracle. There are three levels of support available from Oracle: Standard, Premier, and Enterprise. Each level of support provides different features and benefits to customers. Standard Support: Oracle Standard Support is the most basic level of support available from Oracle. It provides access to online technical resources, such as documentation and Metalink Note articles. Customers with Standard Support also have access to online self-help…