It is no secret that IP phones are one of the most popular phone types currently due to their affordability, mobility, and unique features. The most common question businesses have about IP phones / VoIP business phone systems is their security.
While no phone system is bulletproof, businesses need to know their cloud-based phone system is resilient to security threats. Every day, new security flaws are discovered, making security a moving target.
It is clear why businesses of all sizes flock to making and receiving calls over the internet. It saves on IT and other communication expenses while providing users with the flexibility to work from home. IP phone systems use the same data network to establish phone calls, and VoIP providers exclusively handle all VoIP traffic.
We’ll look at the ultimate secret of IP phones, security.
Top IP phone Security Threats
You have probably been curious about the types of IP PBX phone security issues that are out there. Here’s a quick overview of what you’ll have to contend with.
· Denial of Service (Dos)
This attack depletes the network’s resources, causing phone service to be disrupted and calls to be dropped. For businesses like a call center, this can result in low call quality, latency, and uptime.
· War Dialing
Controlling your PBX to scan other phone networks by dialing numbers to connect to modems and other extensions is an example of this type of attack.
· Toll Fraud
This, like war dialing, necessitates access to your phone system’s ability to make calls to an outside line. Attackers can quickly accumulate expensive toll charges on your company’s name by dialing costly international numbers.
· Phishing
This type of attack preys on unwary users who place their trust in their caller ID. Unsuspecting victims can unknowingly divulge details about the internal IP network, passwords, and other sensitive data.
· Call Interception
Unencrypted SIP traffic, including video calls, is intercepted by attackers using unsecured networks.
· Spam
Voicemail boxes are a common target for robocalls and other phone scams. Many uses restricted or “Private” caller ID.
· Malware
Attackers use various malicious software to phone or email credentials, opening up more opportunities to infiltrate your network and exfiltrate sensitive business data.
The above threats are most common if you set up a DIY phone system instead of a reliable service provider. Experienced service providers look at what to look for and are quick at preventing an attack before it happens. When it comes to security, there is more to consider than just costs.
Best IP Phone Security Practices
Security isn’t as obscure as you might think. Below we have simplified the best practices to ensure optimal security for your company.
· Virtual Private Network (VPN) for Remote Employees
VPN can encrypt all traffic regardless of where your employees are working from. It is ideal for employees working from home.
· Require Wifi-Encryption
Activate WPA2 on your and your employee’s PC’s wireless networks. Updating your Wi-Fi password yearly is a good practice.
· Review Your Call Logs
Examine your company’s call logs for unusual calling trends—create a helpful dashboard using the call analytics feature to track call volume quarterly.
· Implement Remote Device Management
The flexibility to remotely wipe a device is critical for businesses. Issue PCs with remote management to help track and wipe a device in the event of theft or compromise.
We have seen VoIP mature from personal service to an essential business communication platform. Secure SIP-based calling is now the standard. Maintaining a cloud-based PBX System is a big responsibility.
Leading cloud-based telephony solution providers like Aavaz PBX have years of experience under their belt. They are more than capable of equipping your business with customized cloud solutions with security in mind. Reach out to Aavaz PBX and learn more about hosted phone systems and how you can ensure your business thrives without compromising your security.
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Why is VoIP Phone is the Most Trending Thing Now?
VoIP has been on the rise for the past two decades, but it is still considered a young technology. The VoIP market does not appear to be slowing down anytime soon due to technological advancements. Many businesses are investing in VoIP technology because of the low cost and numerous benefits it provides.
So, let’s take a look at why VoIP phone technology is so popular right now and whether or not your company is taking advantage of it to its full potential.
Adoption of 5G
5G is a next-generation wireless network that is expected to revolutionize internet connectivity. Faster internet speeds and shorter response times are among the main benefits of 5G, eliminating packet loss and jitter during data transfers. VoIP users will benefit from improved call quality and faster connections when making or receiving calls over the internet.
Artificial Intelligence (AI)
Many businesses use VoIP phone technology, and it is increasingly being used for customer service. Companies are pouring money into developing automated customer service agents, threat detection systems, and sales process automation.
Call center solution, for example, rely on agents to make and receive calls to improve service delivery. Call centers will offer customers self-service options using AI, allowing agents to focus on more pressing issues.
In addition, AI can analyze call center interactions between agents and customers, predict customer behavior, and identify the most frequently asked questions. With all of this information, call center agents can better understand and anticipate customer needs, allowing them to resolve issues more quickly.
Increased Demand for Communications
Unified communication (UC) software uses VoIP as the underlying technology, combining multiple communication channels into a single service known as unified communication (UC). Web and video conferencing, instant messaging, team collaboration features, and other services are bundled into a single service platform.
One of the most significant benefits of using UC for businesses is that it saves time and money to set up their communications network. Companies no longer need to buy and install separate video and audio equipment because of UC.
Another significant benefit of UC is that it is cloud-based. This means you can use it from anywhere in the world with an internet connection. It also makes UC integration with other marketing tools a breeze.
Unified Mobile Communications
Our mobile devices have evolved into mini-laptops that we carry in our pockets is a big plus for VoIP developers. As a result, businesses are looking to add mobile-friendly solutions, such as VoIP systems for mobile devices. Due to the current combination of 5G, increased mobile device power, and mobility, they are a viable option for businesses that require VoIP phone service on the go.
Number Porting
Businesses want to be as accessible to their customers as possible, but changing phone numbers makes this impossible. A new initiative like number porting will be able to assist companies in remaining accessible. Number porting allows businesses to have a single permanent phone number, and they can keep their numbers even if their VoIP provider changes.
Due to the numerous benefits of VoIP, more businesses are adopting VoIP technology, and we are seeing an increase in the number of porting requests around the world. There’s no denying that VoIP has a lot of advantages for businesses that choose to use it.
Businesses use it to reduce telephone costs, automate their communication systems, and improve their sales and marketing processes.
With so much change in the communication sector, you need a top VoIP provider like Aavaz FreePBX, who can meet all of your telephony needs in one place. You can easily scale your business with Aavaz’s customized call center solutions, which can be used today, tomorrow, and in the future.
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