Every company’s goal is to create valuable products and services for its customers. Businesses are constantly striving to create perfect and profitable products that meet the needs of their customers, thereby resolving any ‘pain points they may have.
Products are inherently more complex in today’s hyper-competitive market and advanced technology. As a result, customer education programs are required to ensure customer adoption, which in turn increases the market success of your products.
An LMS designed to support customer education can help with online customer education. Online learning resources may include structured eLearning courses, videos, webinars, a document library, assessments, and informal conversations such as discussion forums, infographics, and question and answer knowledgebase.
Let’s look at the benefits of a customer self-service portal for the management of eLearning businesses.
Reduction in support tickets
Another advantage of customer education is that it lowers support costs. Support teams waste countless hours attempting to answer the same questions over and over, resulting in decreased job satisfaction and increased support costs.
A customer education program relieves the burden on your support team by providing answers to the majority of the questions customers ask. As a result, support tickets will be reduced and fewer employees will be dedicated to responding to them, freeing up resources for other critical business tasks.
Easy and Simplified Onboarding
Onboarding is the process of transferring knowledge required to use a product. A customer education program explains how the product works, the benefits it provides, and why your product is superior to others on the market.
Rather than attempting to educate large groups of people daily, customer education enables your customer success managers to attend to every customer at scale using largely automated tools. You will be able to onboard many customers with the least amount of effort and resources this way.
Higher Customer Satisfaction
Assume you purchased a new car that has received numerous positive reviews. You’re aware that it has numerous exciting features that will make driving more enjoyable, and you’re about to ride it for the first time.
The issue is that you cannot fully enjoy the car if you do not understand how to use its features. What should have been a fun ride becomes less enjoyable because you don’t know how to use the cool features. Similarly, people who have not received adequate training in a product or service are likely to be dissatisfied.
Customer education allows your customers to learn enough about your product, increasing customer satisfaction while decreasing complaints and product returns.
Easy payment collection and payment processes
When one has an e-learning platform, they have to have access to all the global payment systems so that they can render their services internationally and nationally seamlessly.
With the customer self-service portal, learners have the chance to pay their fees by themselves by choosing the payment methods and payment gateway of their own choice that is easily accessible to them.
In a customer self-service portal that also provides a self-service payment portal, many of the processes become easy to operate the payment and fee submission.
The self-service customer portal of SubscriptionFlow enables customers to send payments from PayPal, stripe, Braintree, Adyen and much more integrated into the system.
Talking about payment methods, learners can select different payment methods such as debit cards, credit cards, e-wallets, and much more.
User-centric – Learning portals should provide the best possible user experience and make it simple for learners to access e-learning materials when and where they want, rather than having them pushed to their inbox.
Personalized – Some learning portals allow you to conduct employee pre-assessments to understand their proficiency and learning style and serve relevant content accordingly.
Multi-device compatibility – Learning portals should be compatible with a variety of devices, such as desktops, tablets, and mobile (Android and iOS), allowing learners to choose how they consume content.
Interactive elements – Some learning portals offer gamification options, which allow employees to compete with one another and receive recognition or awards for good performance.
Managing Accounts through Self Service Portal
Customers in subscription-based models have different plans and options based on the features. Apart from this, some users start their subscriptions in the mid of the month or on some odd dates – the role of proration plays a major role here.
In the case of overcharging, a self-service payment portal allows you to enable proration by creating disputes or generating tickets for customer support.
You can manage the novices and billing accordingly if you want to downgrade (change the plan to a lower-priced tier) or upgrade the subscription plan.
A self-service payment portal is designed to assist clients and merchants in all aspects of the payment and cash processes.
If you’re looking for a customer self-service portal, schedule a demo with SubscriptionFlow Best Subscription Management Software 2022 now. SubscriptionFlow provides customers with a self-service portal to the customers and SaaS business where you can manage and create custom fields and much more!
