Norton is one of the top security applications. It offers several devices and data security tools. Norton antivirus is also known for providing excellent network security. This program is very light and has a very low system impact. The interface of Norton is very simple and you can easily use it on your device. But sometimes Norton antivirus starts showing scanning issues. The problem can occur due to corrupted program files. But certain other reasons can cause Norton antivirus issues.
Common causes behind Norton antivirus scanning issues
- Norton antivirus program files are missing
- You have installed an incompatible Norton setup
- Your antivirus gets into any runtime error
- Another program is conflicting with Norton’s setup
- You have multiple security programs
- Junk files are conflicting with the scanning function
- Your Norton antivirus is running out-of-date
Troubleshooting Norton antivirus scanning problems
Restart your computer
While running a Norton scan, if your antivirus stops working then you should restart the PC. Many times Norton programs get into any runtime error while scanning. But runtime errors can be fixed by restarting the device. Go to the PC and close all the running apps. Now click on Start and choose the Restart button. After restarting the device, go to the desktop and click on Norton antivirus. Tap on the scan button and check for the error.
Get the compatible Norton program
Your antivirus won’t scan if you have installed an incompatible setup. Norton antivirus is available for lots of devices. But every Norton setup has certain device requirements. You can’t use Norton for Windows on your Mac device. If your Norton antivirus is not working then you should check for its device specifications. In case you have an incompatible program then uninstall it. Now open the Norton account and check the plan. Cancel Norton antivirus subscription and request a refund. After receiving your refund, purchase the compatible Norton program. Install its setup on your PC and now you can scan the device.
Remove the conflicting program
Some users reported that they are facing Norton scanning issues after installing a certain program. This occurs when you have installed a malicious program. People often install third-party apps for games, editing, photoshop, etc as they are free to use. But these third-party apps often carry malware like viruses, worms, etc. When you install the setup, this malware also gets installed on the device. If you scan the computer, the program starts corrupting the antivirus. You have to remove the malicious program from the device. Go to the computer and then open the Apps folder. Now click on that program and tap on the Uninstall button. Also, remove all the apps related files and then restart your computer. Click on Norton antivirus and scan the device.
Clean the device junk
The scanning process on the computer can get interrupted due to the junk. The device accumulated lots of junk and you need to clean it regularly. Start checking with the temp files. Sometimes when antivirus scans these files; it marks them as suspicious. But the antivirus can’t find any data on the malware chart. Due to this, Norton started showing scanning issues. You have to remove those files from the device. Open the device and navigate to the Temp folder. Now choose all files and delete them. To remove other junk, you can use the junk cleaner tool of Windows. Open the computer and then go to the run bar. Type cleanmgr and press the Enter button. The utility tool will start looking for all junk files. Check for the wizard to appear on the screen. Select the items to remove and hit on the OK button. All junk files will get removed from the system. Now restart the Windows PC and try to scan your computer.
Remove other security applications
Your Norton antivirus will show scanning issues when you have another security program installed. If the malware appears, both security programs will detect it and try to access the same resource. Due to this, antivirus starts showing scanning problems. Never use another antivirus with your Norton. Before installing the Norton program, uninstall other security programs. Even if you have an expired Norton setup; remove it. Once you remove other security applications, your Norton program will start working correctly.
Update your Norton program
Norton is a smart antivirus that has a LiveUpdate feature. This feature updates the Norton setup automatically. But when the LiveUpdate feature is not working, your setup may get outdated. You can face scanning and other issues with the Norton program. Open the Apps folder and then click on the Norton program. Select the Update option and wait to complete the process. Restart the device to apply new updates and now run the Norton scan.
If Norton is showing issues due to missing program files then you should reinstall it. Uninstall your corrupted Norton setup and download the new setup. Install the program on the device and now your Norton program will scan the device reliably.
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