{"id":24088,"date":"2022-09-14T11:16:50","date_gmt":"2022-09-14T11:16:50","guid":{"rendered":"https:\/\/nazing.co.uk\/?p=24088"},"modified":"2022-09-14T11:16:50","modified_gmt":"2022-09-14T11:16:50","slug":"remote-solution-firing-in-it-service-desk-anakage%ef%bf%bc%ef%bf%bc%ef%bf%bc","status":"publish","type":"post","link":"https:\/\/nazing.co.uk\/remote-solution-firing-in-it-service-desk-anakage%ef%bf%bc%ef%bf%bc%ef%bf%bc\/","title":{"rendered":"Remote Solution Firing In It Service Desk – Anakage\ufffc\ufffc\ufffc"},"content":{"rendered":"\n
What if you have been adopting the service desk automation<\/strong> and you find that it is still not giving you a much ROI ? What if the users are not using the self-help options to resolve issues and the tickets are getting piled up on Engineer\u2019s account?<\/p>\n\n\n\n Gartner research shows that service executives believe 40% or more of today\u2019s live volume could be resolved in self-service channels, yet only 9% of customer service journeys are solved entirely in self-service channels.<\/p>\n\n\n\n Anakage can not only help Enterprises with Self-service solutions but can also help Admins\/Engineers to fire the solutions remotely, if otherwise.<\/p>\n\n\n\n