{"id":24088,"date":"2022-09-14T11:16:50","date_gmt":"2022-09-14T11:16:50","guid":{"rendered":"https:\/\/nazing.co.uk\/?p=24088"},"modified":"2022-09-14T11:16:50","modified_gmt":"2022-09-14T11:16:50","slug":"remote-solution-firing-in-it-service-desk-anakage%ef%bf%bc%ef%bf%bc%ef%bf%bc","status":"publish","type":"post","link":"https:\/\/nazing.co.uk\/remote-solution-firing-in-it-service-desk-anakage%ef%bf%bc%ef%bf%bc%ef%bf%bc\/","title":{"rendered":"Remote Solution Firing In It Service Desk – Anakage\ufffc\ufffc\ufffc"},"content":{"rendered":"\n

What if you have been adopting the service desk automation<\/strong> and you find that it is still not giving you a much ROI ? What if the users are not using the self-help options to resolve issues and the tickets are getting piled up on Engineer\u2019s account?<\/p>\n\n\n\n

Gartner research shows that service executives believe 40% or more of today\u2019s live volume could be resolved in self-service channels, yet only 9% of customer service journeys are solved entirely in self-service channels.<\/p>\n\n\n\n

Anakage can not only help Enterprises with Self-service solutions but can also help Admins\/Engineers to fire the solutions remotely, if otherwise.<\/p>\n\n\n\n

Anakage\u00a0Self-service\u00a0application<\/a> can be used to resolve endpoint (laptops\/desktops) issues by users themselves. It is available in two flavors-<\/p>\n\n\n\n

1) Offline application<\/p>\n\n\n\n

2) Online application(using an online portal)<\/p>\n\n\n\n

Below is the Self-Help dashboard that users can use, to resolve issues-<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

In spite of the self-service solutions, at times like these the issue gets reported.<\/p>\n\n\n\n

  1. The user is in a hurry, to complete other tasks and does not have time to resolve issue on his own<\/li>
  2. The user forgot about the Self-help solution<\/li>
  3. The user does not understand which solutions to use<\/li><\/ol>\n\n\n\n

    In situations like these, an Admin or an L1 engineer can easily fire the appropriate solutions, across the endpoints for the reported issues, at one go.<\/p>\n\n\n\n

    Below is the Admin dashboard, which can be used to fire solutions across all the reported end points-<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Depending on the situations, the solutions can be fired in two ways-<\/p>\n\n\n\n

    1. With message to the user. (the user will understand which solution is running and he\/she can also understand the solutions, if they did not know about it)<\/li>
    2. Without any message to the user (the solution runs in the background)<\/li><\/ol>\n\n\n\n
      \"\"<\/figure>\n\n\n\n

      Benefits of using this-<\/p>\n\n\n\n